Contact & Support

We're here to help. Reach out for billing questions, technical issues, or data requests.

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General Support

Questions about the service, how it works, or technical issues.

[email protected]

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Billing Support

Charges, refund requests, or payment method management.

[email protected]

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Privacy & Data

Data access, deletion requests, or GDPR inquiries.

[email protected]

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Legal

Legal notices, compliance questions, or law enforcement requests.

[email protected]

Frequently asked questions

How do I cancel a charge?

Contact [email protected] within 48 hours of the charge. Please include the date and amount. Note that completed sessions are non-refundable per our Terms of Service.

How do I remove my saved card?

Email [email protected] with your request. We will delete your payment token within 5 business days and confirm by email.

Is my conversation private?

Yes. We do not record or store voice conversations. Audio is processed in real-time and discarded at the end of each session. See our Privacy Policy for full details.

What appears on my bank statement?

Charges will appear as a discreet descriptor on your statement. Contact [email protected] if you need specific information about a charge.

How do I request deletion of my data?

Email [email protected] with "Data Deletion Request" in the subject line. We will process your request within 30 days in accordance with GDPR requirements.

The call didn't work — will I be charged?

You are only charged for completed sessions. If a technical issue prevented your session from starting, contact [email protected] and we will investigate.